Our professional edge
Environment Agency-registered waste carrier
Registered waste carrier following Environment Agency disposal regulations.
Transparent cancellation terms
Clear cancellation policies are explained before confirming your booking.
Refunds processed swiftly
Refund requests are handled quickly with straightforward customer support.
Simple skip hire refund guidance
We understand plans can change, which is why our refund and returns policy is clear and straightforward for both domestic and commercial customers in Bury. Our policy explains cancellation terms, refund eligibility, and any applicable charges before booking. Bury Skip Hire Ltd aims to process refunds promptly and provide helpful support if you have questions about your skip hire booking.
Cancellation and Refund Policy
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1. Cancellations Before Delivery
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Customers may cancel their booking up to 24 hours before the scheduled delivery date and receive a full refund.
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Cancellations made within 24 hours of the scheduled delivery will be subject to a cancellation fee of £10 to cover administration and scheduling costs.
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If the skip has already been dispatched or delivered, the full hire charge will apply, and no refund will be issued.
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2. Rescheduling
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We understand that customers may need to change their delivery date or time before the scheduled delivery. However, additional charges may apply if the skip has already been dispatched. There is a rescheduling fee of £10.
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3. Refunds
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Once a skip has been delivered to the customer’s site, it is considered hired. Returns and refunds are not available after delivery.
Refunds will only be considered if:
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The company is unable to fulfil the booking.
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Delivery cannot be completed due to an error on the company’s part.
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4. Failed Delivery or Collection
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If delivery or collection cannot be completed due to circumstances outside the company’s control (e.g., restricted access, incorrect information provided by the customer, permits not obtained), a wasted journey fee of £30 will be charged, subject to the location of the skip.
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5. Permits and Compliance
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Where a council permit is required (e.g., for placing a skip on a public highway), it is the customer’s responsibility to request one from us, and we will provide it.
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Permit fees are non-refundable once applied for, even if the booking is later cancelled.
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6. Refund Processing
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Approved refunds will be issued to the original payment method within 5–10 business days.
